Business Details
28 Years
experience
Trusted IT Services in Reno, NV
Founded in 1998, our company has built a reputation for delivering tailored IT solutions to small and mid-sized businesses in Northern Nevada. We prioritize a people-first approach, combining technical expertise with strategic planning to ensure technology aligns seamlessly with client goals. Our team specializes in proactive IT management, cybersecurity, and business continuity, offering services that minimize downtime and maximize operational efficiency.With over 25 years of experience, we adhere to industry best practices while maintaining a focus on personalized service that adapts to evolving business needs. Our commitment to transparency, reliability, and long-term partnerships has established us as a trusted technology partner for organizations across diverse sectors including healthcare, construction, and nonprofit operations.
Services
Managed IT Services
Network Security
IT Consulting
Server Solutions
Business Continuity
Helpdesk Support
VoIP Systems
Data Backup
Disaster Recovery
Remote Support
Details
- Year established: 1998
Highlights and features
- We offer 25+ years of experience in tailored IT solutions for Northern Nevada businesses
- Our proactive network monitoring minimizes downtime and prevents potential issues
- Customized cybersecurity strategies protect against modern threats and compliance risks
- 24/7 remote monitoring ensures continuous system performance and rapid response
- We provide transparent pricing with service plans matching diverse business needs
Services
Managed IT Services
Our fully managed IT services provide continuous monitoring, maintenance, and support for business technology infrastructure. We handle day-to-day operations while implementing strategic improvements that align with organizational goals. This proactive approach ensures system reliability, security compliance, and cost-effective technology management for growing businesses.
Network & Data Security
Comprehensive security solutions protect against cyber threats through firewalls, malware protection, and staff training programs. We implement SonicWALL technology and conduct regular security audits to maintain HIPAA, PCI, and Sarbanes-Oxley compliance. Our layered defense strategy safeguards sensitive business data across all digital access points.
Business Continuity
Custom continuity plans ensure operational resilience during technology failures or natural disasters. Our solutions include off-site data backup, failover systems, and rapid recovery protocols that maintain business operations with minimal disruption to daily workflows and revenue streams.
IT Consulting
Strategic consulting services help businesses optimize technology investments through roadmap development and project management. We assess current infrastructure, identify growth opportunities, and implement solutions that improve efficiency while reducing long-term technology costs.
Server Solutions
Specialized Windows server management includes virtualization, remote access implementation, and branch office infrastructure solutions. Our experts maintain server performance, security, and scalability while supporting seamless integration with cloud-based applications and mobile work environments.
People
Tim Erlach
Founder and Operator
Established the company in 1998 after recognizing businesses' need for client-focused IT solutions. With over 25 years of industry experience, he leads technology strategy while maintaining direct client relationships through personalized service and strategic guidance.
Questions
What industries do you specialize in?
We serve diverse sectors including healthcare, construction, manufacturing, property management, and nonprofit organizations with tailored IT solutions.
Do you offer 24/7 technical support?
Yes, our systems monitoring operates 24/7 with live phone support available during standard business hours for urgent issues.
How do you handle data security compliance?
We implement HIPAA, PCI, and Sarbanes-Oxley compliant security measures through regular audits, staff training, and enterprise-grade protection systems.
What service plans are available?
We offer three managed service tiers: Pro (comprehensive IT outsourcing), Essential (remote support with optional onsite visits), and Basic (supplemental monitoring for existing IT teams).
Can you help with cloud migration?
Yes, our IT consulting includes cloud infrastructure planning, email migration, and hybrid system integration to support modern business operations.
Reviews (4)
Dan Burt
Jan 06, 2022
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I needed help from an IT company in Reno. I called Erlach and they took such good care of me. They weren't the right fit for what I needed but Chelsea took such great care of me that it showed me that Erlach is the type of company that takes care of its customers.
Lexus Kay
Mar 08, 2017
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Amy, one of the technicians, is a pleasure to work with. She's very friendly, fast, and can always fix my issues. I highly recommend her!
Kevin Wade
Jan 16, 2017
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What a great team of IT professionals! They know their stuff when it comes to IT support, and they speak plain English.
Nathan Barlow
Dec 01, 2016
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We have used these guys for just over 2 years now. Great customer support and just great people overall.
