Charlotte Street Computers

Business Details

24 Years

experience

Expert Computer Repair Services in Asheville, NC

Since 2002, Charlotte Street Computers has established itself as Western North Carolina's premier destination for comprehensive computer repair and IT solutions. Our team of certified technicians brings decades of combined experience in resolving complex hardware and software issues across Mac and PC platforms. We specialize in diagnostics, malware removal, data recovery, and hardware upgrades while offering personalized tutoring and onsite services to meet diverse client needs. Our commitment to quality is reflected in our 22 consecutive years of recognition as the region's top computer repair provider.

We maintain transparency through clear pricing structures, detailed service explanations, and a customer-first approach that prioritizes long-term solutions over quick fixes. Our investment in continuous technical training ensures we stay ahead of evolving industry challenges, while our local focus allows us to provide tailored support to Asheville businesses and residents.

Services

Mac Repair iPhone Repair PC Repair Custom PC Build Onsite Service Data Recovery Hardware Upgrades Tutoring Remote Support Screen Repair

Details

Year established: 2002

Highlights and features

22 consecutive years recognized as Western North Carolina's #1 computer repair service
Offering onsite and remote support options for residential and business clients
Specialized data recovery services for failed storage devices
Custom PC building expertise with component selection guidance
Same-day service options available for urgent repair needs

Website

Update Listing

Services

Mac Repair

Specialized diagnostics and repair services for Apple devices including MacBooks, iMacs, and Mac Pros. Our technicians handle screen replacements, hardware upgrades, and software issues while maintaining data integrity. We provide same-day service options and use genuine replacement parts for optimal performance.

Data Recovery

Advanced recovery solutions for failed hard drives and storage devices. Our technicians employ specialized tools to retrieve lost data from damaged media while maintaining strict confidentiality protocols. We offer detailed success probability assessments before initiating recovery attempts.

Custom PC Build

Tailored computer assembly services featuring component selection guidance from budget to high-end configurations. We provide part compatibility verification and performance optimization for gaming, business, and creative applications. Builds include software installation and system stability testing.

Onsite Service

Professional IT assistance at client locations for network setup, printer configuration, and system diagnostics. Our technicians resolve connectivity issues and implement smart device integrations while providing technical training during service calls.

Hardware Upgrades

Performance improvement services including RAM expansion, SSD installation, and peripheral replacements. We assess current system capabilities to recommend cost-effective upgrades that extend device lifespan while ensuring component compatibility and proper installation.

Questions

What computer repair services do you offer?

We provide Mac and PC diagnostics, hardware replacements, malware removal, data recovery, custom PC builds, onsite support, and technology tutoring services.

Are you an Apple Authorized Repair Provider?

We are no longer Apple Authorized but maintain Independent Repair Provider status for out-of-warranty repairs using genuine Apple parts.

Do you offer same-day repair options?

Yes, same-day service is available at check-in for qualifying repairs when parts are in stock and workload permits.

Can you help with data backup before repairs?

We recommend backing up devices before drop-off and can assist with data preservation during in-warranty Mac repairs before sending to Apple.

What are your business hours?

We operate Monday through Friday from 9:00 AM to 6:00 PM and are closed on weekends.

Do you provide remote support options?

Yes, we offer remote screen sharing sessions for PC and Mac troubleshooting through secure connection protocols.

Reviews (7)

Write a Review

Carrie Moran

May 20, 2022 Report

Had a GREAT experience getting my water damaged Macbook repaired here. They were quick, communicated well, and made it easy to get my computer fixed quickly.

Will Murphree

Apr 04, 2022 Report

Phone was fixed in 12 hours, and Aaron is awesome. Also props for absolutely shutting down all the one star reviews that were unjustified. Love to see it

S. Vulopas

Mar 11, 2022 Report

Brought a MacBook in for a warranty repair. Courteous, professional, and the repair was completed much sooner than expected.

Matthew Turpin

Feb 07, 2022 Report

Unprofessional and poor customer service. I went to get an iPhone battery replaced and Charlotte Street Computers refused to replace it unless I gave them my iPhone password, my Apple ID, and my iCloud password. The Apple website states that such sensitive data is not necessary to have the battery replaced. I have sensitive information on my phone which could subject me to liability if it was negligently disclosed in such a scenario.

I was very surprised as to their lack of an explanation as to why they require me to hand over complete and total access to my data. Charlotte Street Computers is unreasonable and I am now in search of a new computer repair firm.

Truman

Jan 16, 2022 Report

I worked with Levi to resolve a problem with my gaming PC. Levi was quick and diligent with excellent communications skills. Charlotte Street Computer is the place in Asheville for Mac AND PC repairs. Everyone is the shop is always helpful. Highly recommended!

J. Read

Oct 19, 2021 Report

Critical: Professionalism, Value The upfront cost is ridiculous m, especially paired with the exorbitant prices they charge for the actual repair. Very much approaching scam territory. Be wary. Could drive to the apple store in Greenville, pay for repairs, and drive home for $100 less than their quote. Really poor experience.

Sahil Gupta

Sep 07, 2021 Report

I needed to get my Macbook pro keyboard repaired. The staff were very friendly and very quick. I was able to pick my Macbook up after only two days. Everything works great and I highly recommend this place.