Business Details
22 Years
experience
Your Trusted IT Partner in Chicago
Founded in 2004, Chicago Tech Support was established to deliver innovative technology solutions tailored to Chicago-area businesses. Our team combines deep expertise in on-premises, cloud, and hybrid systems to address the unique needs of small and medium-sized enterprises. Specializing in managed services, data security, and business continuity, we provide 24/7 monitoring and responsive support to ensure uninterrupted operations. By handling complex technology challenges, we empower clients to focus on their core business objectives.Our commitment to cutting-edge innovation is evident in our partnerships with leading tech companies, enabling us to test and implement emerging solutions before they reach the market. With a client-centric approach, we prioritize long-term relationships through transparent advice, strategic planning, and scalable infrastructure that grows alongside our clients' evolving needs.
Services
Break-Fix Support
Managed Services
Data Recovery
Voice Over IP
System Backup
Security Solutions
Cloud Migration
Network Design
Productivity Training
Unified Communication
Details
- Year established: 2004
Highlights and features
- We have 18+ years of experience providing customized IT solutions.
- We offer 24/7 monitoring and responsive help desk support for critical systems.
- We deliver enterprise-grade technology tailored specifically for small businesses.
- We specialize in on-premises, cloud, and hybrid technology integration.
- We collaborate with innovative tech companies to test cutting-edge solutions.
Services
Managed Services
Our fixed-price managed services provide comprehensive oversight of servers, networks, and workstations. With proactive 24/7 monitoring and remote maintenance capabilities, we prevent disruptions before they occur. Our scalable solutions adapt to businesses of all sizes while maintaining strict budget control through predictable pricing.
Data Recovery
We specialize in retrieving lost files from computers and servers using advanced recovery techniques. Our processes preserve data integrity while minimizing downtime for critical business operations. Clients benefit from swift restoration of essential information following hardware failures or accidental deletions.
Security Solutions
We implement enterprise-grade security measures combining firewalls, content filtering, and malware detection from leading providers. Our holistic approach includes staff training on safe computing practices alongside technical safeguards. Regular audits help maintain compliance with industry-specific security requirements.
Cloud Migration
We help businesses evaluate, implement, and optimize cloud solutions tailored to operational needs. Our expertise includes moving between cloud platforms while ensuring data integrity. We balance cost efficiency with performance requirements to maximize technology investments.
Voice Over IP
We deploy modern VoIP phone solutions that integrate seamlessly with existing infrastructure. Our offerings include both on-premises and hosted options with features like call recording and advanced analytics. Systems scale easily as organizations grow or change communication requirements.
People
Ray Young
Founder
As founder since 2004, Ray Young established Chicago Tech Support's vision of delivering enterprise-level technology solutions to small businesses across Chicago and beyond.
Ralph Hoadley
Partner
Joining in 2006, Ralph Hoadley became a full partner, contributing expertise in cloud technologies and helping expand the company's capabilities in hybrid technology environments.
Questions
What IT services do you offer?
We provide managed services, cloud solutions, data recovery, cybersecurity, VoIP systems, network design, and business continuity planning tailored to business needs.
Do you provide 24/7 support?
Yes, our help desk operates 24/7 with remote access capabilities for urgent issues outside regular business hours.
What areas do you serve?
Primarily serving Chicago and Chicagoland, we also support national and international clients through remote technology solutions.
How do you handle data security?
Our security approach combines leading firewall technology, content filtering, malware detection, and customized staff training programs for comprehensive protection.
Can you assist with cloud migration?
Yes, we help businesses evaluate, implement, and optimize cloud solutions or transition between different cloud platforms when needed.
Reviews (1)
Scott Newman
Jan 31, 2018
Report
Chicago Tech Support has been a key part of our business for many years and they routinely go above and beyond for us. In fact, when our servers went down this week one of their employees came over well into the evening on his own time and made sure everything was back up and running. They're awesome!
