Business Details
22 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services & Cybersecurity
Founded in 2004, Xonicwave has established itself as a premier nationwide provider of managed IT services, cybersecurity, and compliance solutions. Our mission centers on empowering businesses to thrive securely through technology, combining personalized service with cutting-edge tools. With over 20 years of industry experience, we deliver proactive IT management tailored to each client's unique needs, supported by a team of certified professionals with 180+ combined years of expertise. Our vendor-agnostic approach ensures objective recommendations aligned with business goals, while our 24/7 US-based support guarantees rapid response times and operational continuity.Backed by a 100% satisfaction guarantee, we prioritize integrity, transparency, and long-term partnerships, helping clients transform IT challenges into strategic advantages. Our proprietary certification program and 365,000+ hours of hands-on experience managing 500+ networks position us to deliver scalable, secure-by-design solutions that drive innovation and compliance across industries.
Services
Managed IT Services
Cybersecurity
IT Consultancy
IT Compliance
Customizable SaaS
Cyberinsurance
Network-as-a-Service
Data Backup
Penetration Testing
User Awareness Training
Details
- Year established: 2004
Highlights and features
- We offer 24/7 support with a 15-minute response time.
- Our flat ratio pricing includes all services without extra fees.
- We provide US-based support with certified professionals.
- Our proactive cybersecurity approach prevents threats before they occur.
- We guarantee 100% satisfaction with tailored IT solutions.
What people say
Excellent Customer Service
Excellent managed services provider
Great Guy, Very Knowledgeable
Awesome job
100% satisfied
Services
Managed IT Services
Xonicwave delivers full-service IT outsourcing tailored to businesses of all sizes. Our proactive management includes 24/7 network monitoring, unlimited remote support, and rapid response times to minimize downtime. With scalable solutions for companies up to 500 users, we ensure seamless operations and technology alignment with business objectives.
Cybersecurity
Our managed cybersecurity services provide multi-layered defense strategies including 24/7 threat monitoring, incident response, and compliance audits. Advanced malware protection, dark web monitoring, and user training create robust security frameworks that adapt to evolving cyber risks while ensuring regulatory compliance across industries.
IT Consultancy
Expert IT consultants develop customized technology roadmaps addressing critical business challenges. We specialize in aligning IT infrastructure with organizational goals through strategic planning, vendor-neutral recommendations, and implementation support that maximizes ROI and operational efficiency.
Cyberinsurance
Integrated cyberinsurance solutions combine proactive security measures with premium policy management. Our program enhances cybersecurity posture to qualify businesses for favorable insurance rates while ensuring compliance enforcement and rapid incident response capabilities that guarantee policy payouts when needed.
IT Compliance
Comprehensive compliance management covers healthcare, finance, legal, and manufacturing sectors. We implement scalable systems for HIPAA, SOX, HiTech, and FTC Rule compliance, providing audit support, policy templates, and continuous monitoring to maintain regulatory adherence and data integrity.
People
Chad Moore
CEO
Chad leads Xonicwave's strategic vision with 20+ years in IT services. Under his leadership, the company expanded nationwide while maintaining a 95% client retention rate through innovative service models and customer-centric values.
Kyle Marshall
VP, Operations
Kyle oversees nationwide service delivery with expertise in operational efficiency. His 15+ years in IT management ensure seamless implementation of Xonicwave's proprietary service frameworks across diverse client environments.
Tim Shell
Director, San Diego Services
Tim manages regional operations with focus on client success strategies. His 12-year tenure at Xonicwave has established best practices for local service delivery while maintaining national standards.
Ben Huey
Director, Cybersecurity Solutions
Ben leads cybersecurity initiatives with specialized expertise in threat intelligence. He has developed Xonicwave's advanced security protocols that protect 500+ networks nationwide through proactive defense mechanisms.
David Becker
Director, Client Engagement (FL)
David drives client relationships in Florida markets with 18 years of IT consulting experience. He ensures service alignment with regional business needs while upholding Xonicwave's 100% satisfaction guarantee.
Questions
What IT services does Xonicwave offer?
We provide managed IT services, cybersecurity, compliance solutions, IT consulting, Network-as-a-Service, data backup, and cyberinsurance tailored to business needs.
Do you support businesses outside listed service areas?
Yes, we offer remote IT support nationwide even if your location isn't specifically listed in our service areas.
How quickly does Xonicwave respond to IT issues?
Our standard response time is 15 minutes for all clients, with 24/7 support available through our US-based team.
What cybersecurity protections do you provide?
We offer 24/7 threat monitoring, dark web surveillance, penetration testing, and user training to create comprehensive security frameworks for businesses.
How are Xonicwave's IT services priced?
We use flat ratio pricing with no hidden fees, offering Gold, Platinum, and Titanium packages that include unlimited support and scalable solutions.
Can you help with regulatory compliance requirements?
Yes, we specialize in HIPAA, SOX, HiTech, and FTC Rule compliance with audit support, policy templates, and continuous monitoring systems.
Reviews (5)
Alexis Withjack
Nov 19, 2018
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Brad at Xonicwave is the best IT service technician out there! He works diligently in finding solutions to any problem you present him with and he does not forget about you! In other words, he responds quickly and consistently. I highly recommend Brad and his services and Xonicwave.
Rachel Michele
Feb 11, 2015
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This company has been in business for over 10 years and ran by the same person, Chad Moore. I think this says a lot about the company and the way it does business. I learned about Xonicwave through a mutual friend of the owner. I checked out the website and couldn't believe all of the security and managed IT services they provide. They also have links to download Microsoft Software. I would recommend Xonicwave for small businesses that are looking for quality IT specialist that speak English, not IT.
Kristina Hoban
May 25, 2014
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Our firm has nothing but praises for Xonicwave. They are very responsive to any and all questions or problems that we have had. They go out of their way to make sure that their customer's issues are addressed and most importantly understand that most businesses live off of their computers, and they make it their goal to ensure that no time is wasted in alleviating any technical problems that you encounter. I would recommend them to any business, both for their customer service and their effectiveness.
Celene Nigro
May 16, 2014
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Mark and Michael at Xonicwave are always quick to respond when a computer issue arises. They fix IT problems quickly and that allows us to continue with our work day with minimal interruption. But, just as importantly, they have great attitudes. Always eager to help. Thanks guys!
Mary Ann Beyster
Feb 21, 2014
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We, at the Foundation for Enterprise Development, have used Xonicwave for many years. We enjoy their attention to detail, quick answers to emails, and thoroughness. Alex has been our most recent tech who always greets us with a friendly smile and quickly conquers our IT issues. Thank you Xonicwave for a job well done!
