In a world where the phrase "Digital Transformation" has become a catch all for changes in technology, LANtelligence a true Customer Experience Solutions Provider (CXSP) is helping our customers transform their CX engagements and internal process. There is a ton of great technology available today, the key to success is to understand how to bring all these solutions together to transform your organizations CX delivery. We leverage our expertise and daily experience with the top solutions to help you custom design and select the perfect set of solutions to transform your environment.
Services
Martin brings over 25 years of experience in the telecommunications industry and has been with LANtelligence since 2007. Combined with an obsession for customer service and support he drives the core mission at LANtelligence of providing a complete customer service and support experience that is at the very highest level attainable.
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure. LANtelligence uncovers the challenges that are holding your organization back from becoming leaders in your space today and in the future.
Our goal is to make your organization's CX experience the standard your competitors have to strive for every day. As a Customer Experience Solutions Provider, or CXSP, we listen and consult, solve problems, and incorporate employee engagement. Using our client's preferences for engagement, we implement and support the latest technology solutions to make your customers' experience your competitive advantage in the wider world.
The digital age has changed how we purchase everything. The new ways are driven by new technology and consumers' ability to use these technologies to create a process based on how they want to purchase and have items delivered. When it comes to B2B purchases we have seen this trend adapted at some levels, but we still see many companies resorting to old purchasing methodologies. These outdated methods assumed limited access to information, lack of access to expertise, and the requirement to weed out a vendor-specific bias.
Reviews (1)
Barry M.
Jul 13, 2016
Beware of the snake oil salesman! Embarrassed that I bought their claims of how their ShoreTel phone system would connect my remote office staff, it's VOIP. Failed to mention that additional hardware was required, a different story than when we ordered phones for the remote locations. Regret meeting this group! Barry
